Michael was waiting for the elevator. The door opened. David Brent, the former general manager of the Wernam-Hogg Slough branch greeted Michael as he walked into the hallway. Michael picked up on the accent, and asked David if he is British. David's defensiveness came up, as he asked Michael if he was picking on him.
How To Communicate Like Michael Scott:
#1 - Prepare for both the good news, and the bad news.